COVID-19 Important Updates

A COMMUNITY MESSAGE

February 26, 2020

Hello Auburn Hill Residents, Families and Team!

As promised, I wanted to give you some further details on salon services and visits in our private dining

room starting next week.

Salon services scheduling will look a little different for the next couple of weeks. Due to the volume of

residents who are interested, and the limitation to one resident in the salon at a time, it will take a little

longer to make sure everyone gets seen, and it will also limit the availability of salon services.

Mary, the beautician will be here for Assisted Living services next Wednesday 3/3 from 9a-3p and

Thursday 3/4 from 9a-2p. The following week she will provide services on Wednesday 3/10 from 9am-3p

and services for Memory Care on Thursday 3/11 from 9am-3pm. Any permanent changes to the

schedule after these two weeks will be communicated. Services included at this time are Shampoo, Cut

Blow Dry and curling iron or set. Payments to the salon can be made by credit card of through a celebrations account. I have attached the

information regarding the celebrations account. Please contact Tanita James, Business office manager

with any questions.

Scheduled visits in our private dining room will begin on Monday 3/1! We have blocked out time in 30

minute increments every day for visitation. Please contact the concierge at 804-456-4455 to schedule

your visit. When you come to visit, please come to the front entrance to be screened, and then park in

the back of the building. Someone will let you in the entrance to our private dining room. We have table

partitions in place and masks will be required as well as 6 feet of social distancing. Please arrive timely to

your visit as we will need to stay on schedule for sanitizing in between visits. We know that everyone is

excited to visit with their loved ones, and we want to accommodate this for everyone. However, we ask

that you please be mindful in the frequency of visits you schedule during the week, as we have quite a

few more residents to accommodate visits for now.

If you are experiencing any cold symptoms, fever, difficulty breathing, shortness of breath, cough,

nausea, diarrhea, sore throat, headache, body aches, new loss of taste or smell, we ask that you do not

attend your planned visit. We also ask that if you have been exposed to COVID-19 or live with someone

who has been exposed that you do not attend your planned visit.

We are excited to be able to move things forward a little bit for everyone! Thanks to all of you and your

kind words and support. We appreciate all of you! If you have any questions please let us know.

Thank You,

Kelly Carter, Executive Director

AHS Executive Director letter to families and team 2-26-2021 (pdf)

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February 23, 2021

Hello Auburn Hill Residents, Families and Team members!

It’s time for another update on our status here at Auburn Hill! Our surveillance testing went well last week, we currently have no additional positive cases. After review with the Virginia Department of Health (VDH), we have decided to continue surveillance testing of a combined percentage of residents and team members.

Starting next week on March 1st, we will begin scheduled indoor visitations. These visits will take place in the private dining room with precautions in place. Additional communication with the details of these visits will be sent out later this week. In addition to this, we will be increasing scheduled activities for our residents next week as well.

We would like to proceed with salon services. We are anticipating a start date of March 3rd. Education will be provided for the salon personnel about COVID precautions. Additional communication with further detail will be sent out later this week.

Just a reminder that our 3rd and final vaccination clinic is Wednesday 2/24 at 10am. This clinic is for those who need their second Pfizer dose. They are able to administer a first-time dose, however this is not recommended unless you have secured a location for the second dose of the vaccine. We are looking at options through VDH about possible additional clinics, and our pharmacy partner.  At this time, we do not have a clear answer about providing vaccinations moving forward but will send communication out as things develop.

I want to thank all of you again for your support, patience, and understanding. We are excited to be able to “reopen” a little more with the hope that this forward movement will continue.

As always, if you have any questions or concerns please reach out to us.

Thanks

Kelly Carter

Executive Director

AHS Executive Director letter to families and team 2-23-21 (pdf)

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February 13, 2021

Hello Auburn Hill Residents, Families, and Friends!

I wanted to give you a little update on our status here at Auburn Hill. We had another successful round of COVID surveillance testing this week. I am happy to report that we do not have any new positive cases currently at the community.

As you know, we began to reopen the dining room this week, starting with one meal being served. It was so nice to see everyone socializing and out of their apartments. We also began offering some small group activities, which we were so happy to start again!

Starting next week, we will begin having all 3 meals in the dining room. In addition to this, we will be increasing activities provided. We will continue with this plan for the next 2 weeks and will base decisions on lifting restrictions on our current COVID status and any new or additional guidance from VDH and CDC.

In the event that we are able to proceed, we will be looking at opening salon services, and scheduled visitations in our private dining room. We are very hopeful that this will be the case, and we wanted to make sure that you had some type of timeline to look forward to.

We will continue to offer video chats and window visits as an option to see you loved ones, please reach out the concierge at 804-456-4455 for scheduling.

I will continue to send you updates on surveillance testing results and any changes to our reopening plans. It’s nice to feel some forward movement and we appreciate your support on this ever-changing journey we have been through over the past year.

As always, please do not hesitate to let us know if you have any questions. Stay warm and healthy this weekend!

Thank You,

Kelly Carter, Executive Director

AHS Executive letter to team and families 2-13-2021 (pdf)

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February 5, 2021

Dear Auburn Hill Residents, Families, and Team,

I wanted to update you on our COVID-19 status following testing this week. As you know, we began surveillance testing a certain percentage of our population to include team members, and residents. We started with focusing on residents who reside on the same floor as our resident who has COVID positive results, and team members who primarily work on this floor.

We have 3 more team members to test today, however I am happy to tell you that all other team members and residents selected had negative results.

We will continue to test a percentage of team members and residents through the month of February and will proceed after that with the guidance of Virginia Department of Health (VDH).

We had a successful second vaccine clinic this week. As a reminder, we will have a 3rd clinic on February 24th for anyone who still needs their second dose.

This is an exciting move towards the right direction, and I know everyone is looking forward to a time when they can be here to spend time with their loved ones. We want that for everyone as well. Unfortunately, at this point, we will not be making any changes in terms of visitation restrictions. We will continue to offer video chats and we can offer window visits. Please contact the concierge to schedule a time.

Once there is more data to reflect what the effects of the vaccine are, we anticipate to see additional guidance regarding this from CDC and VDH. Attached is some additional information regarding immunity and questions about post vaccination.  You have been incredibly patient, hang in there! We will get there, we just need to be safe about it.

With that said, next week we will be reviewing what restrictions can be lifted here at Auburn Hill, specifically around dining and activities. Once we have revisited our reopening phases, we will send out communication to let you know what the plan is.

We look forward to being able to move forward with all of you. Your patience and support throughout this journey is so appreciated. Please reach out with any questions that you have. I hope everyone has a great weekend!

Thank you,

Kelly Carter, Executive Director

AHS Executive Director – Letter to families and team – 2-5-2021 (pdf)

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February 1, 2021

Hello Auburn Hill Residents, Families, and Team!

Just a little update to let you know that we have now received all test results from the last round of testing and we do not have any additional positive residents at this time.

With guidance from the Virginia Department of Health (VDH), we will begin a certain percentage of team members and residents this week and will continue for the next 4 weeks. This will also be dependent on any changes with the guidance, and/or changes to our COVID status here at Auburn Hill. We will start by including residents and employees from the same floor of our current resident with positive results.

As always, we will keep you posted on results and any changes to our current plan. We appreciate all of the support and appreciation you have shown. I am hopeful that we will be able to spend some time with everyone here at Auburn Hill in 2021.

We look forward to another successful vaccination clinic on Wednesday!

Please let us know if you have any questions or concerns and stay safe!

Thanks,

Kelly Carter, Executive Director

AHS Executive Director letter- 2-1-2021 (pdf)

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January 30, 2021

Hello Auburn Hill Residents, Families, and Team!

I wanted to update you all about results for our COVID testing this week. We are awaiting on 5 results, but the majority have come in.

As of right now we have one resident with a positive result, the family has been notified. We have one team member with positive results, she is on quarantine at home. Both have been asymptomatic.

Once we have all of our results, I will send out some communication regarding the total status. If there are any additional residents with positive results, we will notify the family directly.

The Virginia Department of Health (VDH) has been notified, and we will work with them on recommendations for additional testing and any other interventions. Please keep your fingers crossed for everyone here at Auburn Hill for a speedy resolution!

Thank you for your responses about consents for our upcoming 2nd vaccination clinic on February 3rd. We will be reviewing everything prior to that day and will communicate with you if anything else is needed.

Thank you for hanging in there with us. We will continue to keep you posted as we go along. I appreciate all of your support and kind words during this time. I hope everyone stays safe and warm during this pandemic and possible snow storm! Please let us know if you have any questions.

Thanks

Kelly Carter, Executive Director

AHS Executive Director – letter to families and team- 1-30-2021 (pdf)

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January 25, 2021

Hello Auburn Hill residents, families, and team!

I wanted to update you on our COVID-19 status here at Auburn Hill. As you know, we had Point Prevalence Survey (PPS) testing done last week for residents and team members. I am happy to tell you that as of now, we do not have any additional residents with positive results. We have one additional team member who tested postive. We will be working with Virginia Department of Health (VDH) to determine if additional testing will be needed after this week.

Unfortunately, we also have sad news.  While we cannot confirm the specific cause of death due to other active medical conditions, another one of our residents who previously had positive results and was in the hospital, has passed away. Please keep the family in your thoughts and prayers during this time.

We are working with VDH to get the next round of PPS testing scheduled. We are planning on this Wednesday or Thursday, depending on their availability.

We will be working on getting new consents signed this week for our 2nd vaccination clinic on February 3rd. For those of you who have already sent in signed consents, thank you! Our goal is to try and have all of them together by Friday so we are prepared for next week.

We appreciate all of our residents, families, and team members during this ongoing process and pandemic! You all have been so amazing and the support makes a difference. Hang in there, I hope everyone stays healthy and safe! We will send out more communication as things change.

Thank You,

Kelly Carter, Executive Director

AHS Executive Director – letter to families and team -1-25-2021 (pdf)

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January 20, 2021

Hello Auburn Hill Residents, Families, and Friends!

I hope this letter finds everyone healthy and safe!

I wanted to let you know that we have scheduled our COVID testing for this week. It will take place on Thursday January 21st starting at 9am. Testing will be completed for residents and employees.

Just a reminder, that we will have our second vaccination clinic on February 3rd from 10am-4pm. Unfortunately, we will need another consent for the second dose and for anyone who will be receiving their first dose. I have attached the consent document below. We have some time, but in an effort to stay ahead of things, we would like to get the ball rolling.

As always, once we have our results from this week’s testing, we will be communicating with everyone. Keep your fingers crossed!

Thank you again for all of your support. We appreciate you! Please let us know if you have any questions.

Thank you and take care,

Kelly Carter, Executive Director

PDF DOWNLOADS

COVID 19 Vaccine Intake Fillable Consent Form (pdf)

AHS Executive Director – letter to families and team – 1-20-2021 (pdf)

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VACCINATION CLINIC DATE ANNOUNCEMENT

January 7, 2021

Dear Auburn Hill Residents and Families,

I wanted to let you know that we do have our vaccination clinic dates assigned with CVS! The clinics will be held as follows:

     January 13, 10am-4pm- first dose for residents and team

     February 3, 10 am-4 pm- second dose for residents and team. First dose for anyone new to Auburn Hill or for anyone who did not receive it during the first clinic

     February 24- second dose for anyone who received their first dose on February 3

We are currently working on educating our residents and team and obtaining consents. For those who have sent us back the responsible party form, and the intake consent, thank you! Please do not hesitate to let us know if you have any questions.

Thank you and take care!

Kelly Carter
Executive Director
Auburn Hill at Swift Creek

DOWNLOAD PDFS BELOW:

Auburn Hill Executive Director Letter to families and residents 1-7-2021 (pdf)

Fact Sheets COVID-19 vaccination (pdf)

 


During this time of uncertainty over coronavirus (COVID-19), the health and well-being of our residents, families, and team remain, as always, our top priority. By working together, staying patient, and implementing the best care practices possible, we can navigate this uncertain time together, as a community.

We are currently following all Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS), and Virginia Department of Health guidelines relating to COVID-19. As preventive measures, we have put the following policies in place in our community.

Want Important Community Updates? Text “AUBURN” to 855-906-2913

Pursuant to our desire to keep our families and residents informed of any changes associated with our COVID-19 prevention efforts we have established an opt-in text number as an additional channel of communication for important updates. If you wish to receive updated information via text, please text the word “Auburn” to 855-906-2913. Thank you in advance for supporting our protocols and assisting with keeping our residents, families and team members safe.

 

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